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Frequent Asked Questions

 

How to apply for FREE SAMPLES?

Please fill out the FORM here or email us from CONTACT page with specific SKU you need, as well as company information like ATTN, Shipping Address, Mobile Number etc...

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Accepted PAYMENT METHODS?

1. Bank Wire (US FedWire & US ACH Supported!)

2. Western Union (Order less than USD3,000)

3. PayPal  (Partly Supported)

   3.1: No longer supported for e-cig related business as PayPal China banned e-cig related business funds. Nothing we can do.

   3.2: If your business is not cigarette related or other restricted areas by PayPal, it should be fine.

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How to get PRICING & ORDER?

Please CONTACT for wholesale pricing and real time shipping rates. Once details confirmed, we will email official invoice for you to proceed. We're the manufacturer and wholesale which means our business model is to B, rather than to end customers directly and that's why you cannot order from our website directly.

 

How Long SHIPPING TAKES?

Air Shipping, Sea Shipping & Train Shipping are our main delivery methods. 

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1. Direct door to door Air Shipping Normally takes 4-10 days to the world wide.   (Depends on economic or express service you'd like to pay for)

2. Sea Shipping to US & North America with Normal Routes which takes (25-35 days to door) while Fast Routes takes (20-25 days to door). Fast Routes costs more for sure. 

3. Sea Shipping to the Europe normally takes (30-45 days to door).

4. Train Shipping is covered for most Europe countries and time frame is similar to Sea which is approx. (30-45 days to door).

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